Welcome to the Service and Support of Tenute Artemisia. We are here to guarantee you a peaceful and satisfying shopping experience, offering dedicated support for any request, clarification or need. Below you will find all the ways to contact us and information about our support services.

1. Contact Our Customer Service

Our customer service team is at your disposal to answer any questions or solve any problems regarding orders, shipments, returns, products and other information.

• Email: You can send us an email to in**@te*************.com . We respond to all requests as quickly as possible, usually within 24-48 hours on working days.
• Contact Form: In the section Contact of our website, a contact form is available that allows you to briefly describe your request. Please indicate your order number (if applicable) and provide details to enable us to respond accurately and promptly.
• Phone: For immediate assistance, please call us at [insert company telephone number]. The service is available from Monday to Friday, 9 a.m. to 6 p.m.

2. Pre-Purchase Assistance

If you need clarification on products, purchasing methods or payment methods, our team is available to guide you in your choice:

• Product ConsultingContact us for information on ingredients, product characteristics or advice on combinations. Our team will help you find the products that best suit your needs.
• Purchasing and Shipping: We are available to explain purchasing methods, delivery times and shipping costs, both for Italy and abroad.

3. Post-Purchase Assistance

For any questions related to orders placed, such as tracking of shipments, requests to change or cancel orders, you can count on our after-sales service:

• Order Tracking: You will receive an email with a link to track the status of your order. If you have not received the tracking email or need assistance, please contact us by providing your order number.
• Change or Cancel Order: If you wish to change or cancel an order, please contact us as soon as possible. If your order has not yet been dispatched, we will do our utmost to fulfil your request.
• Support for Returns and Refunds: For information on how to return a product or request a refund, please visit Returns and Refunds or contact us directly. We will guide you through the process to make it quick and easy.

4. Frequently Asked Questions (FAQ)

To answer the most frequently asked questions, we have created a section FAQ which covers various topics, such as how to purchase, payment methods, shipping, returns, and more. We recommend that you consult the FAQ page, where you may immediately find the answer you are looking for without having to contact support.

5. Technical Assistance

If you experience technical problems with the site, such as navigation difficulties, problems with the shopping cart or errors during payment, our technical team is on hand to resolve any malfunctions. Please report any problems to us by indicating the type of device and browser you are using so that we can identify and resolve the problem promptly.

6. Suggestions and Feedback

Your suggestions are important to us! We are always looking for ways to improve the shopping experience and our services. If you would like to share your opinions or feedback on our products, site or customer service, please email us at in**@te*************.com . Your opinions help us to continuously improve.

7. Response Time

We try to respond to your requests as quickly as possible:

• Email and Contact Form: Average response time of 24-48 hours on working days.
• PhoneAvailable from Monday to Friday, 9 a.m. to 6 p.m.

8. Emergencies and Complaints

For urgent matters or complaints, please contact us immediately by phone or by sending an email with the subject 'URGENCY' or 'COMPLAINT'. We will deal with your request as a priority and will endeavour to resolve the situation as soon as possible.

Thank you for choosing Artemisia Estates. We are always at your disposal to ensure an excellent shopping experience and comprehensive service.