Our policy of returns and refunds is designed to ensure complete customer satisfaction of Artemisia Estates. If for any reason you are not satisfied with the products received or if an item is damaged, please follow the directions below to initiate the return process or request a refund.

1. Conditions of Return

In order to make a return, products must comply with the following conditions:

• Product Integrity: Items must be returned in their original packaging, unopened and in a condition suitable for resale.
• Return Request Deadline: The return request must be made within 14 days from the date of receipt of the order.
• Damaged or Defective Products: If an item is damaged or defective upon delivery, please contact us immediately for a replacement or refund.

2. Procedure for Making a Return

If you wish to return one or more products, please follow these steps:

1. Contact Customer ServiceSend a return request by email or use the contact form on our website, specifying the order number and the reason for return. Please enclose any photos of damaged or defective products, if applicable.
2. Receive Return Authorisation: Our team will examine your request and, if suitable, provide you with a return authorisation and instructions for shipping the product.
3. Ship the Product: Pack the product carefully, preferably using the original packaging, and send the item to the address provided by our customer service. The return shipping costs, unless otherwise indicated, are the responsibility of the customer.
4. Confirmation of Receipt: Once the product has been received at our warehouse, its integrity will be checked. In case of conformity, we will proceed with a refund or replacement.

3. Refunds

If you would like a refund, please let us know at the time of your return request. Once the product has been returned and verified, a refund will be issued within 10 working days.

• Method of Reimbursement: Refunds will be credited to the original payment method used for the purchase (credit card, bank transfer, PayPal, etc.).
• Timing of Reimbursement: Although a refund is issued by Tenute Artemisia within 10 working days of receipt and verification of the return, the timeframe may vary depending on your bank or payment method.

4. Products Excluded from Return

For hygienic and safety reasons, the following items are not allowed to be returned:

• Openable or Deteriorable Food Products: All food products, once opened, cannot be returned.
• Customised or Ordered Products: Articles made to measure or customised according to specific customer requirements cannot be refunded.

5. Products Damaged During Transport

We ensure that all products are packed with the utmost care to avoid damage during transport. However, if you receive a damaged product, please:

• Documenting the DamageTake photos of the damaged product and the outer packaging.
• Contact Customer Service Within 7 DaysSend photos and a brief description of the problem to our customer service department within 7 days of receiving the parcel.
• Replacement or Refund: We will assess the situation and, if the damage is due to transport, offer you a replacement or a full refund.

6. Return Charges

Return shipping costs are generally borne by the customer, unless otherwise specified or in the case of products damaged or defective on delivery. In this case, Tenute Artemisia will cover the return shipping costs for the items to be replaced.

7. Service and Contact

Our customer service is at your disposal to provide support during the return or refund process. Please do not hesitate to contact us for clarification or personalised assistance. You can reach us by email, phone or using the contact form in the Contact of the site.

8. Frequently Asked Questions on Returns and Refunds

Can I return a product if I change my mind? Yes, you may return a product within 14 days of receipt, provided it is undamaged and in its original packaging. The return shipping costs are the responsibility of the customer.

How long does it take to receive a refund? A refund is issued within 10 working days after receipt and verification of the return. Times may vary depending on the bank or payment method used.

How can I contact customer service for a return? You can contact us by email, telephone or using the form in the Contact. We will get back to you as soon as possible to guide you through the return procedure.

What happens if I receive a damaged product? In case of a damaged product, please document the damage and contact us within 7 days. We will proceed with a replacement or refund.

Can I return a customised product? No, customised or made-to-order products are non-refundable.

Conclusion

Our customers' satisfaction is our priority. The return and refund policy of Artemisia Estates is designed to ensure a safe and serene shopping experience.