Welcome to the page dedicated to shipments of products from our e-commerce. Here you will find all the necessary information regarding costs, methods and delivery times for Italy and abroad. Our mission is to ensure that your orders arrive safely and on time, preserving the excellence and quality of our typical Sicilian products.

Products Available for Shipping

Our e-commerce offers an exclusive selection of typical products, including:

• Homemade jams prepared with local fruit, without preservatives, for an authentic and natural taste.
• Creamy spreads ideal for breakfasts and snacks, perfect for those seeking genuine flavours.
• Extra virgin olive oilproduced from olives harvested in our centuries-old olive groves and processed using traditional methods.
• Typical Sicilian productssuch as preserves, honey, pickles and liqueurs, bringing the unique taste of Sicily to your home.

Shipping Methods in Italy

For shipments within Italy, we use reliable couriers that guarantee fast delivery times and constant order tracking. Our parcels are packed with durable materials to ensure that the products arrive intact and in optimal condition.

National Shipping Costs:

• Shipping costs in Italy start from 5,90€varying according to the weight and size of the order.
• We offer free shipping for orders over 99,00€to incentivise larger purchases and reward the loyalty of our customers.

Delivery Time:

• Standard delivery generally takes place within 2-4 working days from order confirmation.
• During peak seasons, holidays or for shipments to remote areas, delivery times may be extended by 1-2 working days.

Shipments Abroad

International shipments allow us to take our unique flavours beyond the borders of Italy, so that the excellence of Tenute Artemisia can be discovered all over the world. We collaborate with international couriers who offer reliability and precision in delivery.

International Shipping Costs: The costs of shipping abroad vary according to the geographical area:

• Zone 1 (EU countries): Shipping cost from 13,00€. Delivery generally takes place within 5-7 working days.
• Zone 2 (non-EU countries and some special regions): Shipping with costs from 20,00€ and estimated delivery time between 7-10 working days.
• Zone 3 (distant non-European countries and specific regions): Shipments to these destinations have a cost that can vary between 30,00€ e 40,00€with a delivery time of between 10-15 working days.

Important: Shipping charges do not include any customs duties, local taxes or additional taxes that may be levied by the country of destination. These charges are the responsibility of the recipient.

Preparation and Packaging of Orders

Our team is committed to preparing each order with care. All products are carefully checked and packaged to ensure freshness and quality:

• Resistant packagingWe use high-quality materials to protect the products during transport.
• Environmentally sustainable packagingWhenever possible, we choose recyclable materials to reduce environmental impact and promote responsible resource management.
• Thermal insulationFor particularly delicate products, we use packaging with thermal insulation to maintain the ideal temperature during transport.

Order Tracking

After completing your purchase, you will receive a confirmation email with an order tracking link. Thanks to this system, you can monitor the path of your parcel in real time, right up to final delivery. Our logistics partners offer up-to-date notifications for maximum transparency and peace of mind.

Sustainable Shipping

Tenute Artemisia is committed to environmental sustainability. We work with couriers who support green initiatives, such as reducing CO2 emissions, to ensure that our business respects the environment and contributes to a greener future.

Return and Refund Policies

If you receive a damaged or non-conforming product, please contact us within 7 working days upon receipt of the parcel. We will guide you through the return process and replace the item at no additional cost, or refund you, depending on your preference.

Conditions for Return:

• The product must be returned in its original packaging, unopened and in a condition suitable for resale.
• Shipping costs for returns, unless otherwise specified, shall be borne by the customer.

Tips for Receiving the Parcel

To ensure a smooth delivery, we advise you to:

• Please provide a complete and accurate address when ordering.
• Indicate a telephone number or alternative address in case of difficulty in finding the address.
• Make sure someone is present at the given address to sign for the receipt of the parcel.

Customer Care

If you have any questions or needs regarding shipments, our customer service is at your disposal. You can contact us via the Contact of the site, sending us an email or calling our support number.

We pride ourselves on offering a reliable and transparent shipping service, ensuring that every product ordered from Artemisia Estates arrive at your home undamaged and ready to be enjoyed.